ROUTEBusiness workflows
Real-time Support Triage and Response Bot



This project is a bot that triages support tickets, routes them to the appropriate specialist agent, and determines if human intervention is needed, with Cerebras drafting the reply.
I just built a Real-time support triage + response bot using Jev (from @typesafeai) and @cerebras
Jev routes the ticket to a specialist agent (general / account / billing / technical) and decides whether a human should take it instead ,Cerebras then drafts the reply using whichever agent Jev picked.
Repo: github.com/TheEleventhAvatar/triage-bot
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